We use International Express Service for all international deliveries.We are responsible for the shipping fee. Usually, goods will be shipped out 2-3days after receiving the order. Please allow 5-10 working days from dispatch. Additional delays may occur during the months of September – March due to the high demand and heavy load on postal services and customs.
Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be canceled.
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date – unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$35 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels.When returning an item for an exchange, please ensure that your name, address, phone number, and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.